A. An NGN allows callers to call you from anywhere in the UK and pay only a local or national rate call charge.

Q. Why should I go through Clever telecoms and not another operator?

A. Unlike some providers, we do not charge you, we actually pay you 0.3 p/minute for 0845/0844 and 2.5p/minute for 0871 on all incoming calls received Monday to Friday, 8am to 6pm for 0845 and at all times for 0844 and 0871 numbers.

Q. What costs are involved in our NGN service

A. On our free numbers, none whatsoever. We pay you! There is a cost for more memorable numbers but again, we pay you!

Q. How does it all work?

A. Firstly, you decide how many numbers you want. For example, choose one number for your main incoming line. Then, choose a few more numbers, so you can tell where your advertising responses are coming from using. Place 1 number in Yellow Pages, 1 in Thompson's Local Directory and have one for the ads in your local paper etc. Using AdTracker, you can see where the responses to your advertising come from. Next, let us know the existing telephone line numbers to which you want us to direct your new numbers to. It's as simple as that.

Q. How do you manage to pay me for this service?

A. When a caller calls your number, we carry the call for much of its journey, therefore BT pay us part of the call cost which we pass on to you. 

Q. What if I move offices or home?

A. If you move, we simply re-direct your number(s) to your new address, anywhere in the UK. A small admin charge may apply.

Q. What if I have more than one office?

A. We can supply you with sequential numbers if you have a number of business lines and faxes. You may also wish to have different numbers for each office in your company. An added advantage is that you can communicate between offices and pay only local call rates.

Q. Does my customer have to pay more when they call me?

A. No. In most cases they will pay less, as they are only charged at local call rates, no matter where they are calling from in the UK.

Q. Do I need new telephone equipment installing?

A. No.

Q. Does this affect my current telephone number?

A. No, your calls are received as normal, the only difference being, the caller dials your  number which is routed to your existing telephone line number.

Q. I already have a NGN service, can I switch the service to you and keep our existing numbers?

A. Yes. In most cases we can "port" your number from British Telecom, Energis and Cable and Wireless. This will allow you to retain your existing numbers, and the service will work in exactly the same way apart from ported numbers attract a slightly lower call income. You will also save money!

Q. How will I receive my income on my incoming calls?

A. Income is paid on a monthly basis. Where the income due is less than £100, the amount will be rolled over and credited to the following month.


Still got questions? Contact the team at Clever Telecoms now and they will be more than happy to help.